Who i am
About Me (she/her)
I'm a corporate trainer based in Houston, Texas. I've done a bit of everything: instructional design, program and project management, in-person and virtual facilitation, and facilitation coaching for peers and colleagues.
This is Arthur, my little guy. I'm also a mom of two boys.
I love exploring the Houston food scene, buying more houseplants than necessary, and volunteering as a mentor to a high school student with Big Brothers Big Sisters.
Work Experience
Retail Customer Care Trainer, Present
Apple, Inc. - Remote
I was the lead instructional designer on a project to create content and assessments for a new line of business. Day to day, I facilitate virtual and in-person training with a focus on engaging instruction. I also work with our LMS, analyze performance data, and lead a team of peers within an ongoing development program.
Corporate Trainer, 2017-2019
Dhi MortGage - Austin, TX
I was responsible for creating and maintaining technical instructional documentation while facilitating in-person and online training for employees at different career stages. I provided help desk support and contributed to the development of the new employee training program, collecting feedback data for continuous improvement. Additionally, I managed a system to track regulatory audits of loan files company-wide to ensure compliance with regulations.
Training Manager, 2016-2017
United States Air Force - Minot, ND
As the training manager for a large group of active-duty personnel, I was responsible for overseeing training programs through an LMS and designing courses on leadership and unit procedures. I also conducted new employee orientations and provided instruction on resiliency topics like active listening and goal setting. Additionally, I led meetings with officer-level leaders, developed training tracking systems, and facilitated Air Force courses on important subjects like suicide prevention and sexual assault awareness.
Technical Training Specialist, 2013-2016
Flow-Cal - HouSton, TX
I was in charge of building the training course from scratch. This included creating slideshows, developing class scripts, syllabus, and marketing materials. I also conducted train-the-trainer sessions and provided live feedback to ensure the curriculum was top-notch. Additionally, I maintained thorough documentation on programming, systems operation, and user documentation. I worked closely with subject matter experts to review and document procedures.
Skills & Proficiencies
Korn Ferry Competencies
Action Oriented
My outlook remains positive in good and challenging situations. I'd rather make movement on a project than stagnate.
Collaborates
I produce the best work in collaboration with others. My success is in understanding the needs of the business and producing content that allows the business to train its people.
Instills Trust
As a trainer, my first move when entering a new space is meeting the people and building relationship. When I train, I need the business to trust that their people are taken care of.
Technical skills
Instructional Design
Because of my background in journalism, a skill I possess is being able to create content quickly and accurately. I also love working in a feedback-rich environment.
Facilitation
I am skilled in facilitation and love building community in the classroom and beyond.
Project Management
I have experience working with SMEs and key stakeholders and completing deliverables ahead of time.
Thanks, y'all.
Emily Underwood
ecmacrander@gmail.com
